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Home News, Press releases Press conference before summer period - ECC Hungary ready to help

Press conference before summer period - ECC Hungary ready to help

Press conference on the consumer protection activities in summer – the European Consumer Centre continues to help you

The Hungarian Authority for Consumer Protection (HACP) and the European Consumer Centre Hungary (ECC Hungary) that plays an important role in cross-border consumer protection held a joint press conference on 4 June 2014.

It was reported that the HACP and the consumer protection inspectorates of the county and Budapest government offices started their usual high season inspections this week. Dr. Attila Kathi the head of the strategic cabinet of HACP pointed out that in addition to the regular inspection fields, like catering outlets, amusement areas, playground equipment and sport instruments used by children, this year the authority will focus on the outlets set up at various events and the taxi services.

The specific inspection is considered traditional and the main goal of it is that the authority through inspections ensures the observance of the legal obligations by the catering outlets, touristic service providers visited by more tourists and consumers in the summer season, thus promoting the protection of the financial consumer interests and also consumer rights to the appropriate information.

The inspection is concentrated primarily to the catering outlets of resorts , beaches, wellness and medical touristic areas, city centres attracting many guests, with special attention to the festivals organised every year and having international reputation (such as Sziget, Volt, Balaton Sound etc.), which is visited by more and more Hungarian and foreign consumers, thus increasing the national and foreign turnover. The inspection also covers the inspection of the trading and catering outlets set up at various events, local festivals, fairs and the taxi services, too.

Dr. Attila Kriesch the director of the European Consumer Centre Hungary (ECC Hungary) said that during the summer season many Hungarian tourists travel abroad by airplane, book accommodation in another country or rent a car, therefore it is outstandingly important that the consumers be aware of their rights, and also to which forum they can go in Hungary when any problem arises related to a foreign business during their holiday.

The ECC Hungary in addition to the information about their rights provide actual legal assistance to the Hungarian consumers to settle their complaints and disputes against a foreign (registered in any other EU member states or Iceland or Norway) enterprise, service provider. The ECC during its assistance by cooperating with its partner organisation makes an attempt to promote the amicable settlement of the disputes between the parties, in other words to reach an agreement, and thus making possible to avoid a lengthy and costly cross-border litigation procedure.

The free of charge cooperation of the ECC can be applied for in any area against a foreign business registered in the EU or Norway or Iceland in case of a cross-border complaint. Such cases among others are related to air transport, foreign accommodation, quality of accommodation, car rental, guarantee rights concerning products purchased abroad, as well as travels by coach and railway services, where the ECC can help to the Hungarian consumers who suffer damages. Anyone can contact the ECC by sending an e-mail to or visiting its website

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