RSS
Hungarian (formal)English (United Kingdom)

Facebook


Hónap kérdése

KÉRDŐÍV AZ ÁLLAMPOLGÁRSÁG VAGY LAKÓHELY MIATTI HÁTRÁNYOS MEGKÜLÖNBEZTETÉSRŐL

A kérdőív kitöltéséhez kattintson ide!

Home News, Press releases Visit of foreign consumer experts at the European Consumer Centre

Visit of foreign consumer experts at the European Consumer Centre

On 5-6th October 2016 13 staff members of the Spanish, Dutch, Czech, Slovakian, Slovenian and Croatian member organisations of the European Consumer Centres Network (ECC-Net) paid a visit at the European Consumer Centre of Hungary hosted by the Hungarian Authority for Consumer Protection (HACP).

The participants exchanged their views on the current questions of the Network, the future challenges, the handling of the cross-border complaints and also on best practices. The information of consumers and raising consumer awareness constitute priority issues of ECC’s work, thus vivid discussion was among the participants about the information and communication activities carried out by the centres as well. In addition, the experts shared their experiences and results of cooperation concerning the national consumer protection stakeholders and other EU networks (Europe Direct, Enterprise Europe Network, Solvit etc.).

Moreover the participating ECCs introduced the operation of their host organisations in the field of consumer protection, and also their national consumer protection system and its special provisions. The foreign professionals visited the Mechanical and Electrical Laboratory of HACP, where they followed with careful attention the practical presentation of the laboratory experts and also the introduction of the activities and tasks of the laboratory.

The guests were welcome in person by dr. István Szente, the director general of the HACP, who emphasized that the consumer protection authority supports and monitors the ECC’s work. He said that he highly appreciated the results the ECC achieved in the past period in connection with the effective settlement of the cross-border consumer complaints, the media activity, the support of the professional work of the HACP, furthermore in the area of raising awareness of consumers and businesses.

All in all the event was a very fruitful exchange of experiences among the consumer protection experts, which contributed to the effective cross-border handling of complaints and  to the strengthening of the professional relationship on a daily basis between the Hungarian and partner ECCs .

 

Add comment


Security code
Refresh

Submit a complaint

Are You having a complaint against a trader located in the European Union, Iceland or Norway?

Have you already made an attempt to resolve your complaint directly with the trader, but it was not successful?

Ask for free help and assistance of the European Consumer Centres’ Network!

Online complaint form

European Commission - European Consumer Centres’ Network

EUR-lex

Consumer Affairs

Consumers, Health, Agriculture and Food Executive Agency

Passenger rights

Eu Commission YOUR EUROPE

Dolceta

Is it fair? Unfair Commercial Practices

Europedirect

EU
This website is part of the action 670686 — ECC-Net HU FPA which has received funding under a grant for an ECC action from the European Union’s Consumer Programme (2014-2020).

The European Consumer Centre Hungary is committed to publish professional, accurate and up-to-date information on its website. Nevertheless it shall be underlined that the content and information appearing on the website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains. Furthermore the content of the website do not have a legally binding effect in the frame of administrative procedures conducted by the consumer protection authority or by other public bodies and in the alternative dispute procedures or in civil procedures, either.