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Air passangers' rights

Useful information on air passengers' rights

Due to the complexity of air travels, it may happen that a flight gets cancelled or a long delay occurs (that’s why passengers may miss a connection flight) or passengers may be denied boarding although they have a valid ticket. These unexpected events could cause a very exposed situation for passengers. With regard to the above and the price of air tickets, air passengers are in need of a very serious and generally established protection for the embarrassing cases listed above. The condiztions of this special protection are laid down in 261/2004/EC Regulations of the European Community.

Basic rules

Denied boarding

Cancellation of flights

Delay of flights

Passengers with reduced mobility

Upgrading or downgrading

Assertion of claims

Damaged baggage – injury of passenger


This video draws the attention of consumers to the role of the European Consumer Centres' Network in the settlement of cross border problems of this particular field of consumer protection.

 
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This website is part of the action 670686 — ECC-Net HU FPA which has received funding under a grant for an ECC action from the European Union’s Consumer Programme (2014-2020).

The European Consumer Centre Hungary is committed to publish professional, accurate and up-to-date information on its website. Nevertheless it shall be underlined that the content and information appearing on the website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains. Furthermore the content of the website do not have a legally binding effect in the frame of administrative procedures conducted by the consumer protection authority or by other public bodies and in the alternative dispute procedures or in civil procedures, either.