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Hónap kérdése


A kérdőív kitöltéséhez kattintson ide!

Who are we?
The European Consumer Centre Hungary as a member of the European Consumer Centres Network plays an important role in cross-border consumer protection, in the settlement of cross-border consumer complaints and in the information of consumers.   More information »
How can we help you?
We offer free help to consumers in order to reach the settlement of cross-border complaints and disputes against enterprises registered in other countries, and also give them useful information about various consumer issues.                          More information »

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Dispute settlement


Problems when purchasing tickets online? European Consumer Centre Hungary helps with consumer complaints against foreign companies

Many foreign companies offer tickets online for concerts, recreational and sport events organized in Hungary or abroad. It can happen however that the foreign company does not send the tickets till the event or sends fake tickets meaning that besides the failure of the awaited experience the cost of travelling to the venue and the cost of accommodation also emerge as damage on the consumer’s side.

Swan lake ballet performance

Several complaints have been recently received by the Hungarian Authority for Consumer Protection (HACP) in connection with the ballet of the Royal Russian Ballet performed on 27 and 28 February 2016 and organised by the Czech-based company, Mania Promotion. The most complaints referred to the low level of the event and the inappropriate information.  Due to the complaints received the HACP started the investigation.

Air Méditerranée has gone into liquidation

The European Consumer Centre Hungary (ECC Hungary) operating in the organisation of the Hungarian Authority for Consumer Protection has been notified by the French partner centre that on 13rd January 2015 an insolvency procedure was started against Air Méditerranée by the Commerce Court of Tarbes and the airline went into a liquidation phase on the 15th February 2016.

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Are You having a complaint against a trader located in the European Union, Iceland or Norway?

Have you already made an attempt to resolve your complaint directly with the trader, but it was not successful?

Ask for free help and assistance of the European Consumer Centres’ Network!

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Nemzeti Fogyasztóvédelmi Hatóság

European Commission - European Consumer Centres’ Network


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Is it fair? Unfair Commercial Practices


This website is part of the action 670686 — ECC-Net HU FPA which has received funding under a grant for an ECC action from the European Union’s Consumer Programme (2014-2020).

The European Consumer Centre Hungary is committed to publish professional, accurate and up-to-date information on its website. Nevertheless it shall be underlined that the content and information appearing on the website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains. Furthermore the content of the website do not have a legally binding effect in the frame of administrative procedures conducted by the Hungarian Authority for Consumer Protection or by other public bodies and in the alternative dispute procedures or in civil procedures, either.