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Question of the month
Have you ever had a complaint against a foreign trader?
Who are we?
The European Consumer Centre Hungary as a member of the European Consumer Centres Network plays an important role in cross-border consumer protection, in the settlement of cross-border consumer complaints and in the information of consumers.   More information »
How can we help you?
We offer free help to consumers in order to reach the settlement of cross-border complaints and disputes against enterprises registered in other countries, and also give them useful information about various consumer issues.                          More information »

Online shopping Roaming services

Air passengers' right Car rental in abroad

Timeshare rights Travel contracts

Guarantee rights

Dispute settlement


Greater compliance with Consumer Rights on travel websites

In a concerted action by national consumer authorities co-ordinated by the European Commission an astonishing 382 out of 552 websites checked in 2013 did not respect European consumer law. As a result of vigorous enforcement action, 62% of the websites checked are now treating consumers as they should.

Successful participation of ECC Hungary in Travel Fair 2014

In 2014 the 37th international tourist exhibition and fair, “Travel Expo 2014” was organised between 27th February and 2nd March at Hungexpo, where the European Consumer Centre (ECC) hosted by the Hungarian Authority for Consumer Protection was also present at a separate stand. The exhibitors - now it can be said traditionally - introduced special domestic and foreign travel offers, as well as the tempting and valuable prizes were not missing either.

Submit a complaint

Are You having a complaint against a trader located in the European Union, Iceland or Norway?

Have you already made an attempt to resolve your complaint directly with the trader, but it was not successful?

Ask for free help and assistance of the European Consumer Centres’ Network!

Online complaint form

Nemzeti Fogyasztóvédelmi Hatóság

European Commission - European Consumer Centres’ Network


Consumer Affairs

Executive Agency for Health and Consumers

Passenger rights

European Youth Portal

Eu Commission YOUR EUROPE


Is it fair? Unfair Commercial Practices

This website arises from the project “European Consumer Centres’ Network – ECC-Net” which has received funding from the European Union, in the framework of the Programme of Community action in the field of Consumer policy for 2007-2013.”

The European Consumer Centre Hungary is committed to publish professional, accurate and up-to-date information on its website. Nevertheless it shall be underlined that the information appearing on the website reflects exclusively the professional views of European Consumer Centre Hungary which do not have a legally binding effect in the frame of administrative procedures conducted by the Hungarian Authority for Consumer Protection or by other public bodies and in the alternative dispute procedures or in civil procedures, either. The content of the website can in no way be taken to reflect the views of the European Commission and/or the Consumers, Health and Food Executive Agency (Chafea) or any other body of the European Union. The European Commission and/or the Executive Agency do(es) not accept responsibility for any use that may be made of the information it contains.