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Question of the month
Have you ever had a complaint against a foreign trader?
Who are we?
The European Consumer Centre Hungary as a member of the European Consumer Centres Network plays an important role in cross-border consumer protection, in the settlement of cross-border consumer complaints and in the information of consumers.   More information »
How can we help you?
We offer free help to consumers in order to reach the settlement of cross-border complaints and disputes against enterprises registered in other countries, and also give them useful information about various consumer issues.                          More information »

Online shopping Roaming services

Air passengers' right Car rental in abroad

Timeshare rights Travel contracts

Guarantee rights

Dispute settlement


Hungarian website, but foreign complaint handling

Advice of the European Consumer Centre concerning webshops operating in Hungarian language, but located in other countries.

In the recent weeks more and more complaints have been lodged at the European Consumer Centre Hungary (ECC) in relation to online shopping. According to our experiences an increasing number of complaints concern especially those webshops that operate in Hungarian language, but registered in another country.

Useful tips and advice for travellers

Every year many tour organizer offer different opportunities during the Travel Fair. The Hungarian Authority for Consumer Protection together with the European Consumer Centre would like to provide some useful information on travel contracts. Our most essential advice is that everyone should read the general terms and condition before signing the contract.

Travel Fair 2015 – assistance of ECC Hungary is available

The international touristic expo Travel 2015, which is the largest travel muster in Hungary, will be held between 26th February and 1st March 2015. A total of 258 exhibitors, both domestic and foreign, will attend at Hungexpo Fair Center in Budapest. The special guest of the expo from Hungary will be Székesfehérvár, the foreign special guest will be Romania.

Submit a complaint

Are You having a complaint against a trader located in the European Union, Iceland or Norway?

Have you already made an attempt to resolve your complaint directly with the trader, but it was not successful?

Ask for free help and assistance of the European Consumer Centres’ Network!

Online complaint form

Nemzeti Fogyasztóvédelmi Hatóság

European Commission - European Consumer Centres’ Network


Consumer Affairs

Executive Agency for Health and Consumers

Passenger rights

European Youth Portal

Eu Commission YOUR EUROPE


Is it fair? Unfair Commercial Practices


This website is part of the action 670686 — ECC-Net HU FPA which has received funding under a grant for an ECC action from the European Union’s Consumer Programme (2014-2020).

The European Consumer Centre Hungary is committed to publish professional, accurate and up-to-date information on its website. Nevertheless it shall be underlined that the content and information appearing on the website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains. Furthermore the content of the website do not have a legally binding effect in the frame of administrative procedures conducted by the Hungarian Authority for Consumer Protection or by other public bodies and in the alternative dispute procedures or in civil procedures, either.