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Who are we?
The European Consumer Centre Hungary as a member of the European Consumer Centres Network plays an important role in cross-border consumer protection, in the settlement of cross-border consumer complaints and in the information of consumers.   More information »
How can we help you?
We offer free help to consumers in order to reach the settlement of cross-border complaints and disputes against enterprises registered in other countries, and also give them useful information about various consumer issues.                          More information »

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Press conference in Nyíregyháza

On 3rd May 2012. dr. Krisztina Gyuris Csákiné, Deputy Director General of the Hungarian Authority for Consumer Protection and dr. Attila Kriesch, Director of European Consumer Centre Hungary visited our county and held a press conference along with Dr. Ildikó Galambos, Director of the Government Office for Szabolcs-Szatmár-Bereg County.

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Press conference and introduction of the European Consumer Centre at Békéscsaba

What can you do if you suffer damage abroad and you cannot solve the problem? It is the European Consumer Centre that can help, as this organisation mediates – among others – in such cases. A Hungarian consumer bought tickets online from a Norwegian firm to a French tennis tournament.

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Are You having a complaint against a trader located in the European Union, Iceland or Norway?

Have you already made an attempt to resolve your complaint directly with the trader, but it was not successful?

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This website arises from the project “European Consumer Centres’ Network – ECC-Net” which has received funding from the European Union, in the framework of the Programme of Community action in the field of Consumer policy for 2007-2013.”

The European Consumer Centre Hungary is committed to publish professional, accurate and up-to-date information on its website. Nevertheless it shall be underlined that the information appearing on the website reflects exclusively the professional views of European Consumer Centre Hungary which do not have a legally binding effect in the frame of administrative procedures conducted by the Hungarian Authority for Consumer Protection or by other public bodies and in the alternative dispute resolution procedures or in civil procedures, either. Besides the European Commission and Executive Agency for Health and Consumers take no responsibility for the content of the website.