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Question of the month
Have you ever had a complaint against a foreign trader?
Who are we?
The European Consumer Centre Hungary as a member of the European Consumer Centres Network plays an important role in cross-border consumer protection, in the settlement of cross-border consumer complaints and in the information of consumers.   More information »
How can we help you?
We offer free help to consumers in order to reach the settlement of cross-border complaints and disputes against enterprises registered in other countries, and also give them useful information about various consumer issues.                          More information »

Online shopping Roaming services

Air passengers' right Car rental in abroad

Timeshare rights Travel contracts

Guarantee rights

Dispute settlement


Meghibásodott a külföldről rendelt karácsonyi ajándék?
There are no translations available.

A külföldi webáruház figyelmen kívül hagyta fogyasztói jogait?
Nehézségek a külföldi cégekkel szembeni ügyintézés és reklamáció során?
Külföldi cégekkel szemben felmerült panaszok esetén segít az Európai Fogyasztói Központ

Commission proposes modern digital contract rules to simplify and promote access to digital content and online sales across the EU

Delivering on its Digital Single Market strategy, the Commission presented two proposals to better protect consumers who shop online across the EU and help businesses expand their online sales. One of the Digital Market Strategy's pillars is to ensure better access for consumers and businesses to online goods and services across Europe.

Estonian Air national airline ceased its operation

The European Consumer Centre (ECC) operating in the organisation of the Hungarian Authority for Consumer Protection has been notified by the Estonian partner centre ( ) that the Estonian Air national airline terminated all flight on 8 November 2015 and ceased its operation.

Submit a complaint

Are You having a complaint against a trader located in the European Union, Iceland or Norway?

Have you already made an attempt to resolve your complaint directly with the trader, but it was not successful?

Ask for free help and assistance of the European Consumer Centres’ Network!

Online complaint form

Nemzeti Fogyasztóvédelmi Hatóság

European Commission - European Consumer Centres’ Network


Consumer Affairs

Consumers, Health, Agriculture and Food Executive Agency

Passenger rights

Eu Commission YOUR EUROPE


Is it fair? Unfair Commercial Practices


This website is part of the action 670686 — ECC-Net HU FPA which has received funding under a grant for an ECC action from the European Union’s Consumer Programme (2014-2020).

The European Consumer Centre Hungary is committed to publish professional, accurate and up-to-date information on its website. Nevertheless it shall be underlined that the content and information appearing on the website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains. Furthermore the content of the website do not have a legally binding effect in the frame of administrative procedures conducted by the Hungarian Authority for Consumer Protection or by other public bodies and in the alternative dispute procedures or in civil procedures, either.