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Question of the month
Have you ever had a complaint against a foreign trader?
Who are we?
The European Consumer Centre Hungary as a member of the European Consumer Centres Network plays an important role in cross-border consumer protection, in the settlement of cross-border consumer complaints and in the information of consumers.   More information »
How can we help you?
We offer free help to consumers in order to reach the settlement of cross-border complaints and disputes against enterprises registered in other countries, and also give them useful information about various consumer issues.                          More information »

Online shopping Roaming services

Air passengers' right Car rental in abroad

Timeshare rights Travel contracts

Guarantee rights

Dispute settlement


High Season 2014 – Tourism expo with the participation of the European Consumer Centre

Between 30-31 August 2014 the 8th High Season expo will be organised in the Buda Castle district in. In addition to the rich variety of travel, accommodation and gastronomy offers numerous entertainment and family programs will be available.

New smartphone application for EU travellers

Egy új mobiltelefon alkalmazás segíti a magyar fogyasztókat külföldi utazásaik során

Vásárolt valamit külföldön, ami nem sokkal később meghibásodott? Problémája adódott az otthonról foglalt külföldi autóbérlés vagy szálláshely kapcsán? Késik a hazafelé tartó repülőjárata? Amennyiben a szabadsága nem úgy alakul, ahogy eltervezte, fontos tudnia, hogy miképp gyakorolhatja jogait. Sőt mi több! Ki is tudja fejezni magát!

New e-commerce legislation - Webshop workshops for businesses

Legal and consumer friendly web shop – high interest on the presentations of the European Consumer Centre

European Consumer Centre (ECC) Hungary – hosted by the Hungarian Authority for Consumer Protection – in cooperation with the office of Enterprise Europe Network in Csongrád County and the Chamber of Commerce and Industry for Bács-Kiskun and Csongrád County held presentations for undertakings at Kecskemét and Szeged about the consumer protection issues of electronic commerce.

Submit a complaint

Are You having a complaint against a trader located in the European Union, Iceland or Norway?

Have you already made an attempt to resolve your complaint directly with the trader, but it was not successful?

Ask for free help and assistance of the European Consumer Centres’ Network!

Online complaint form

Nemzeti Fogyasztóvédelmi Hatóság

European Commission - European Consumer Centres’ Network


Consumer Affairs

Executive Agency for Health and Consumers

Passenger rights

European Youth Portal

Eu Commission YOUR EUROPE


Is it fair? Unfair Commercial Practices


This website arises from the action “European Consumer Centres’ Network – ECC-Net” which has received funding from the European Union, in the framework of the Consumers Programme (2007-2013).

The European Consumer Centre Hungary is committed to publish professional, accurate and up-to-date information on its website. Nevertheless it shall be underlined that the information appearing on the website reflects exclusively the professional views of European Consumer Centre Hungary which do not have a legally binding effect in the frame of administrative procedures conducted by the Hungarian Authority for Consumer Protection or by other public bodies and in the alternative dispute procedures or in civil procedures, either. The content of the website can in no way be taken to reflect the views of the European Commission and/or the Consumers, Health and Food Executive Agency (Chafea) or any other body of the European Union. The European Commission and/or the Executive Agency do(es) not accept responsibility for any use that may be made of the information it contains.