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Have you ever had a complaint against a foreign trader?
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The European Consumer Centre Hungary as a member of the European Consumer Centres Network plays an important role in cross-border consumer protection, in the settlement of cross-border consumer complaints and in the information of consumers.   More information »
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Többféle segítség járhat az utasoknak a Lufthansa-sztrájk miatt
There are no translations available.

A vonatkozó uniós rendelet szerint járattörlés esetén a légitársaságnak többféle szolgáltatást kell felajánlania, ez lehet ingyenes átfoglalás egy másik járatra, vagy a jegyár visszatérítése.

A deeper and fairer Single Market: Commission boosts opportunities for citizens and business

The European Commission has presented a roadmap to deliver on President Juncker’s political commitment to unleash the full potential of the Single Market and make it the launchpad for Europe to thrive in the global economy.

The Single Market is one of Europe’s greatest achievements, designed to allow goods, services, capital and people to move more freely. It offers opportunities for professionals and businesses and a greater choice and lower prices for consumers. It enables people to travel, live, work and study wherever they wish. But these opportunities do not always materialise, because single market rules are not known, not implemented or simply jeopardised by unjustified barriers. And the Single Market needs to adapt to reflect today's realities: innovative ideas and new business models must find their place too.

Commission Vice-President Jyrki Katainen, responsible for Jobs, Growth, Investment and Competitiveness, said: “Further strengthening and deepening the EU Single Market is the most important part of the Investment Plan for Europe. We need to remove investment restrictions and create new opportunities for consumers, professionals and businesses. And the Single Market must keep up with the times: innovative business models must be encouraged and welcomed into the Single Market."

Commissioner Elżbieta Bieńkowska, responsible for Internal Market, Industry, Entrepreneurship and SMEs,said: “The Single Market is at the heart of European integration. If we are to restore citizens' trust in the European project, create jobs and build a competitive economy, and retain an influence in the world, we must unleash the full potential of the Single Market. With today's ambitious and pragmatic strategy we focus on results. In partnership with the European Parliament and Member States, we must now ensure that these concrete actions are put into effect at maximum speed. Europe has no time to waste to respond to its competitiveness challenges."

The actions agreed today will deliver results for:

Consumers: The Commission will take action to ensure that consumers seeking to buy services or products in another Member State, be it online or in person, do not face diverging prices, sales conditions, or delivery options, unless this is justified by objective and verifiable reasons. The European Commission and European Consumer Centres frequently receive consumer complaints involving unjustified differences in treatment on grounds of nationality or residence.

SMEs and start-ups: Start-ups contribute a lot to the economy, but a number of entrepreneurs leave Europe because they can’t bring their innovative ideas to the market. Efforts are under way in the context of the Investment Plan and the Capital Markets Union to ease access to finance for SMEs. In addition, the Commission intends to simplify VAT regulation, reduce the cost of company registration, put forward a proposal on business insolvency and make all information on regulatory requirements accessible in a single digital gateway. The Commission will also work on clear and SME-friendly intellectual property rules and take the final steps needed for the Unitary Patent to become an attractive and affordable way for European companies, including SMEs, to capitalise on their ideas.

Innovative services:
The Commission will develop a European agenda for the collaborative economy. New business models bring benefits to citizens and companies alike and help optimising the use of existing resources. However, questions arise whether existing regulations are still fit for purpose or whether new rules are needed. At the same time, we need to make sure that public policy objectives such as consumer protection are respected and tax and labour law complied with.

The Commission will improve the opportunities for businesses and professionals to be mobile across borders. It will improve the recognition of professional qualifications and facilitate the cross-border provision of business services, construction and other services that generate growth. Taken together, these actions will make it easier for companies and professionals to access new markets, allowing them to grow from small national actors into larger European players.

Supporting all this, the Commission will work hand in hand with Member States and market participants to create a real culture of compliance for Single Market rules. Particular attention will be paid to the services sector and to public procurement, which is essential to spend taxpayer money efficiently. The Commission will strengthen mutual recognition to open up more opportunities to companies that want to expand cross-border. It will also reinforce market surveillance in the area of goods to keep non-compliant products from the EU market. And it will propose a market information tool, which will allow the Commission to collect comprehensive, reliable and unbiased information from selected market players with a view to improve the Commission’s ability to monitor and enforce EU rules in priority areas.


For more information:

What does the RAPEX system (Rapid Exchange of Information – Közösségi Gyors Tájékoztatási Rendszer) cover and why it can be useful for you?

The RAPEX system (Rapid Exchange of Information – Közösségi Gyors Tájékoztatási Rendszer) is the European alert system of dangerous non-food products. It has 31participating countries currently, all EU countries as well as Norway, Iceland and Lichtenstein.

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Nemzeti Fogyasztóvédelmi Hatóság

European Commission - European Consumer Centres’ Network


Consumer Affairs

Consumers, Health, Agriculture and Food Executive Agency

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Eu Commission YOUR EUROPE


Is it fair? Unfair Commercial Practices


This website is part of the action 670686 — ECC-Net HU FPA which has received funding under a grant for an ECC action from the European Union’s Consumer Programme (2014-2020).

The European Consumer Centre Hungary is committed to publish professional, accurate and up-to-date information on its website. Nevertheless it shall be underlined that the content and information appearing on the website represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains. Furthermore the content of the website do not have a legally binding effect in the frame of administrative procedures conducted by the Hungarian Authority for Consumer Protection or by other public bodies and in the alternative dispute procedures or in civil procedures, either.