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Question of the month
Have you ever had a complaint against a foreign trader?
 
Who are we?
The European Consumer Centre Hungary as a member of the European Consumer Centres Network plays an important role in cross-border consumer protection, in the settlement of cross-border consumer complaints and in the information of consumers.   More information »
How can we help you?
We offer free help to consumers in order to reach the settlement of cross-border complaints and disputes against enterprises registered in other countries, and also give them useful information about various consumer issues.                          More information »

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Air passengers' right Car rental in abroad

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Useful tips and advice for travellers

Az utazási kiállításon évről évre rengeteg utazásszervező ajánlja a legkülönbözőbb lehetőségeket. A Nemzeti Fogyasztóvédelmi Hatóság és az Európai Fogyasztói Központ néhány hasznos információt szeretne adni az utazási szerződésekkel kapcsolatban. A legalapvetőbb tanácsunk, hogy mindenki olvassa el az általános szerződési feltételeket, és ne olvasás nélkül írja azt alá.

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Travel Fair 2015 – assistance of ECC Hungary is available

2015-ben február 26. és március 1-je között kerül megrendezésre az "Utazás 2015", nemzetközi idegenforgalmi kiállítás, amely a legnagyobb utazási seregszemle Magyarországon. Budapesten a Hungexpo vásárvárosban nyíló rendezvényen belföldről és külföldről összesen 258 kiállító vesz részt. A kiállítás belföldi díszvendége Székesfehérvár, a külföldi díszvendég pedig Románia lesz.

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After Christmas – legal help is availabe against foreign traders

After the holiday season it can happen that the product ordered from a foreign trader as a Christmas gift breaks down and the foreign seller does not respond to the consumer’s complaint and fails to perform the consumers’ guarantee rights. It is also common that in the case of a product bought from a foreign web shop the seller neglects the buyer’s right to return and withdraw without the need of giving any reason.

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Submit a complaint

Are You having a complaint against a trader located in the European Union, Iceland or Norway?

Have you already made an attempt to resolve your complaint directly with the trader, but it was not successful?

Ask for free help and assistance of the European Consumer Centres’ Network!

Online complaint form

Nemzeti Fogyasztóvédelmi Hatóság

European Commission - European Consumer Centres’ Network

EUR-lex

Consumer Affairs

Executive Agency for Health and Consumers

Passenger rights

European Youth Portal

Eu Commission YOUR EUROPE

Dolceta

Is it fair? Unfair Commercial Practices

Europedirect

EU
This website arises from the action “European Consumer Centres’ Network – ECC-Net” which has received funding from the European Union, in the framework of the Consumers Programme (2007-2013).

The European Consumer Centre Hungary is committed to publish professional, accurate and up-to-date information on its website. Nevertheless it shall be underlined that the information appearing on the website reflects exclusively the professional views of European Consumer Centre Hungary which do not have a legally binding effect in the frame of administrative procedures conducted by the Hungarian Authority for Consumer Protection or by other public bodies and in the alternative dispute procedures or in civil procedures, either. The content of the website can in no way be taken to reflect the views of the European Commission and/or the Consumers, Health and Food Executive Agency (Chafea) or any other body of the European Union. The European Commission and/or the Executive Agency do(es) not accept responsibility for any use that may be made of the information it contains.