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Question of the month
Have you ever had a complaint against a foreign trader?
Who are we?
The European Consumer Centre Hungary as a member of the European Consumer Centres Network plays an important role in cross-border consumer protection, in the settlement of cross-border consumer complaints and in the information of consumers.   More information »
How can we help you?
We offer free help to consumers in order to reach the settlement of cross-border complaints and disputes against enterprises registered in other countries, and also give them useful information about various consumer issues.                          More information »

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Dispute settlement


Austrian Experts’ Visit at the Hungarian Authority for Consumer Protection

On 15 December 2014 two colleagues from the European Consumer Centre Austria arrived for a short study visit to the European Consumer Centre Hungary (ECC) that is hosted by the Hungarian Authority for Consumer Protection (HACP).

Professional discussion in Nyíregyháza

On 19th November at the Consumer Protection Inspectorate of the Government Office for Szabolcs-Szatmár-Bereg County, dr. Attila Kriesch, director of European Consumer Centre Hungary hosted by the Hungarian Authority for Consumer Protection, dr. Zsolt Bakó, director of the Government Office for Szabolcs-Szatmár-Bereg County and dr. Péter Jacsó, deputy director of the Government Office for Szabocs-Szatmár-Bereg County held a professional negotiation.

High Season 2014 – Tourism expo with the participation of the European Consumer Centre

Between 30-31 August 2014 the 8th High Season expo will be organised in the Buda Castle district in. In addition to the rich variety of travel, accommodation and gastronomy offers numerous entertainment and family programs will be available.

Submit a complaint

Are You having a complaint against a trader located in the European Union, Iceland or Norway?

Have you already made an attempt to resolve your complaint directly with the trader, but it was not successful?

Ask for free help and assistance of the European Consumer Centres’ Network!

Online complaint form

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This website arises from the action “European Consumer Centres’ Network – ECC-Net” which has received funding from the European Union, in the framework of the Consumers Programme (2007-2013).

The European Consumer Centre Hungary is committed to publish professional, accurate and up-to-date information on its website. Nevertheless it shall be underlined that the information appearing on the website reflects exclusively the professional views of European Consumer Centre Hungary which do not have a legally binding effect in the frame of administrative procedures conducted by the Hungarian Authority for Consumer Protection or by other public bodies and in the alternative dispute procedures or in civil procedures, either. The content of the website can in no way be taken to reflect the views of the European Commission and/or the Consumers, Health and Food Executive Agency (Chafea) or any other body of the European Union. The European Commission and/or the Executive Agency do(es) not accept responsibility for any use that may be made of the information it contains.